Contractor Customer Service Representative

We are seeking a high-energy, results-oriented Customer Service Representative to join our Commercial team in Istanbul office and execute the following responsibilities:

• Manage accounts in terms of order processing, order follow up, on-time deliveries, complete order fulfillment.
• Use a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluate and resolve customer complaints professionally and tactfully.
• Initiate and implement initiatives which improve customer service and responsiveness.
• Champion customer needs and follow up on customer inquiries.
• Proactively communicate supply chain issues and provide alternatives.
• Any other related duties as assigned

The ideal candidate should have the following qualifications:

• Bachelor’s degree in related field.
• 2+ years Customer Service or related experience is a plus.
• Good level of English both written & oral
• Strong written, verbal and telephone skills.
• Strong data entry and organizational skills.
• Detailed oriented and good follow-up skills.
• Able to effectively manage many priorities and issue

The position will be employed on a 1 year contract basis.

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