Full-Time Customer Service Representative

We’re looking for motivated and goal-driven team members who can do what it takes to make a company great. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

The Customer Service Representative is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer’s benefits plans, including educate and advise callers on their benefits, the system, and all related processes, process enrollment related transactions and take ownership of issues through resolution, research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.

Skills Required
Strong verbal and written communication: Must be able to use company resources to comprehend health and insurance plan concepts and explain them to customers in a way the customer will understand. Ability to retain information on fundamental benefit plan concepts.
Technical skills: Proficient in using Windows 10 computer and Microsoft Office applications, primarily Outlook and Word. Ability to use dual monitors.
Customer Service Mindset (passion to serve): Ability to provide exceptional customer service consistently in a high-volume environment.
Advocate Mindset: Reduces customer effort - Problem solves on behalf of the customer and resolves customer issues per business protocol
Professional demeanor: Exceptional organizational skills, must be able to display a positive attitude in a fast-paced environment; Ability to communicate efficiently and effectively with all levels of personnel
Schedule flexibility within Service Center hours of operation is required

Education
High School degree, required
Associate degree or equivalent experience, preferred.

Additional Requirements
Candidate must be able to work any of the service center hours of operation 7 AM CST to 7 PM CST. Weekend hours may also be required.
Virtual Work Environment Requirements:
This position is “work at home” and candidate must have a home environment that meets the minimum company requirements:
A quiet, private environment free of distraction, television noise, door bells, pets, family members is necessary with sufficient working space for computer, additional monitor and keyboard/mouse.
• If children are at home, they must have other dedicated supervision.
Internet connectivity requirements: -
• High speed internet required with ability to connect company provided computer via Ethernet cable to home router
• Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)
The following are NOT acceptable alternatives to a wired high speed internet connection:
• WiFi, WiMax, Satellite, Cellular, Wireless or Hotspot
• Working from public internet locations (such as Starbucks) or outside your home office