Full-Time Customer Service Representative

Job OverviewThe Customer Service Representative is responsible for delivering high-quality customer service via phone, email, and chat. Develop in-depth knowledge of AssureHire's background screening software. Work in an exceptional team environment.

Essential Duties & Responsibilities:

• Serve as the first point of contact (phone, chat, email, web).
• Obtain and evaluate information to handle inquiries and provide service.
• Research, troubleshoot, and resolve support issues.
• Identify workarounds and communicate them to customers.
• Maintain detailed records of customer interactions.
• Prioritize and resolve issues based on service level agreements.
• Meet customer satisfaction goals.
• Organize work efforts across communication channels (phone/chat/email) to meet established SLAs.
• Collaborate with other departments to resolve issues.

Requirements & Skills:

• Customer-centric attitude and strong decision-making skills.
• Attention to detail and multitasking abilities.
• Strong organizational and time management skills.
• Ability to work in fast-paced environments.
• Excellent verbal and written communication skills (English fluency).
• Self-motivated and able to work under pressure.
• Experience with Windows and Microsoft Office.
• Teamwork and independent work abilities.
• Enthusiasm to learn and grow.

Education:

• High School Diploma or equivalent is required.
• Bachelor's degree or equivalent experience is preferred.

What is the last date for applying to the job?

Which countries are accepted for this remote job?