Full-Time Customer Service & Social Media Coordinator
Keypath Education is hiring a remote Full-Time Customer Service & Social Media Coordinator. The career level for this job opening is Experienced and is accepting Schaumburg, IL based applicants remotely. Read complete job description before applying.
Keypath Education
Job Title
Posted
Career Level
Career Level
Locations Accepted
Salary
Share
Job Details
We’re looking for a passionate, people-centered professional to join our startup team as a Customer Service & Social Media Coordinator. This hybrid role blends customer service expertise with social media strategy to drive engagement, elevate our brand, and convert interest into action.
You’ll manage all customer service channels and social media accounts, playing a key role in how our customers experience the brand.
What you’ll be doing:
- Respond promptly and professionally via phone, email, SMS, and live chat.
- Resolve customer issues with empathy, efficiency, and a solutions-first mindset.
- Record feedback and interactions in the CRM to inform improvements.
- Manage and grow our presence across platforms (Instagram, Facebook, LinkedIn, etc.).
- Create and schedule content that builds engagement and supports sales goals.
- Monitor comments, messages, and reviews; respond in a timely, brand-aligned tone.
- Analyze performance metrics and optimize strategies based on insights.
- Maintain current knowledge of clinical program requirements and regulations.
- Create and update standard operating procedures for customer service and social media.
- Contribute to process improvements, system enhancements, and system testing.
Experience:
- 2-3 years of experience in providing excellent customer service is required.
- 1-2 years of proven work experience as a social media coordinator or similar title or equivalent experience.
- Experience managing social media accounts by creating copy, curating images/video, scheduling, monitoring, and tracking traffic.
- Hands-on experience using social media for driving growth and building brand awareness.
Skills:
- Strong verbal and written communication skills
- Excellent multi-tasking skills
- Comfort with analytics, reporting, and making data-informed decisions.
- Highly organized, proactive, and adaptable in a fast-paced environment.