Contractor Customer Success Agent

Customer Success Agent (Freelance/Contractor)

Remote | Flexible Workload | Start Date: ASAP

Inyova is the leading digital platform for investing with a sustainability impact.

We're looking for a freelancer or contractor based in Poland to join our Customer Success Team.

Your Role

• Be a champion for our customers: Understand their needs and how Inyova helps them achieve their goals.
• Provide expert support: Handle customer inquiries via phone, chat, and email about Inyova and impact investing.
• Shape our product: Gather customer feedback to help improve the platform and create a seamless user experience.
• Facilitate onboarding: Guide customers through account setup, verification, and getting started with Inyova.
• Drive continuous improvement: Contribute to refining customer touchpoints and updating resources.

What We're Looking For

• Fluent in German and English (C1 level or higher in both). Swiss German and/or French are a plus.
• Passion for sustainable investing and Inyova's mission.
• Excellent problem-solving skills and empathy for customer needs.
• Enjoy using technology, including CRM tools (e.g., Jira, Zendesk) and standard office applications (e.g., G-Suite, MS Office).
• Experience with phone and email support.
• Curiosity about finance and sustainable investing (financial knowledge is a bonus).

What We Offer

• Flexibility: Work remotely and set your own schedule.
• Purpose-driven work: Contribute to a mission that's making a tangible impact.
• Collaborative team: Join a supportive group of colleagues.
• Professional growth: Learn from a high-performing team.
• Competitive compensation: Paid per agreed terms.

Application Details

• Workload: Flexible (suggested 80–100%)
• Start Date: ASAP
• Location: Remote, based in Poland

We encourage applications from diverse backgrounds.

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