Full-Time Customer Success Architect

Palo Alto Networks is hiring a remote Full-Time Customer Success Architect. The career level for this job opening is Experienced and is accepting Remote, CA based applicants remotely. Read complete job description before applying.

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Palo Alto Networks

Job Title

Customer Success Architect

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

Remote, CA

Salary

YEAR $112000 - $140000

Job Details

Your Career as Customer Success Architect:
  • Guide product-based customer journey to unlock value and build Attack Surface Management programs.
  • Troubleshoot with customers and analyze SOC ecosystems.
  • Collect user feedback and advocate internally for customers.
Your Impact:
  • Enable effective customer deployment and customization of the Xpanse platform.
  • Create and execute technical implementation plans including onboarding and training.
  • Coach customers on integrating the tool into their workflows.
  • Work with internal teams to ensure customers get the most out of our products.
  • Manage and escalate technical issues.
Your Experience:
  • 5+ years in customer success, solutions architecture, or relationship management.
  • Understanding of attack surface management concepts (IP, DNS, Certificates, CVEs).
  • Experience with Python, REST APIs, and networking.
  • Strong communication skills.
  • Problem-solving skills.
  • Familiarity with SOC technologies (SIEM, SOAR, EDR) is a plus.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Customer Success Architect at Palo Alto Networks is 15th of November 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Remote, CA ] applicants. .

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