Full-Time Customer Success Engineer

Cyberark is hiring a remote Full-Time Customer Success Engineer. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.

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Cyberark

Job Title

Customer Success Engineer

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

USA

Job Details

Job Description

As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption, identify growth opportunities, and secure a successful renewal for our customers.

Responsibilities:

  • Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
  • Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
  • Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.
  • Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives
  • Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
  • Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners.

Qualifications

  • BA or equivalent experience (Computing or related degree)
  • 3-5 years relevant work experience in customer success, consulting, development, engineering or similar roles
  • Previous experience with Cybersecurity is required
  • Comfortable working with executive level resources at fortune 500 companies
  • Knowledge of the following technologies is desirable
    • Windows/Active Directory administration, knowledge of UNIX/Linux, databases
    • Strong experience with IAM solutions including IdP's and MFA solutions (CyberArk Identity, Okta, Ping, Entra ID, Active Directory) administration
    • Experience with cloud technologies such as AWS, Azure, GCP
    • Scripting knowledge using REST API’s a plus
  • Superior communication and interpersonal skills; ability to build relationships at multiple levels to work cross organizationally toward solutions; excellent leadership and consensus building skills
  • Fluent in English, other languages are an advantage

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Customer Success Engineer at Cyberark is 13th of November 2024 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ USA ] applicants. .

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