Full-Time Customer Success Engineer

Job Description

As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption, identify growth opportunities, and secure a successful renewal for our customers.

Responsibilities:

• Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
• Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
• Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.
• Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives
• Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
• Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners.

Qualifications

• BA or equivalent experience (Computing or related degree)
• 3-5 years relevant work experience in customer success, consulting, development, engineering or similar roles
• Previous experience with Cybersecurity is required
• Comfortable working with executive level resources at fortune 500 companies
• Knowledge of the following technologies is desirable
  • Windows/Active Directory administration, knowledge of UNIX/Linux, databases
  • Strong experience with IAM solutions including IdP's and MFA solutions (CyberArk Identity, Okta, Ping, Entra ID, Active Directory) administration
  • Experience with cloud technologies such as AWS, Azure, GCP
  • Scripting knowledge using REST API’s a plus
• Superior communication and interpersonal skills; ability to build relationships at multiple levels to work cross organizationally toward solutions; excellent leadership and consensus building skills
• Fluent in English, other languages are an advantage