Full-Time Customer Success Manager

We are looking for a Customer Success Manager with a strong emphasis on data analysis and project management to join our team. The ideal candidate will have a solid background in customer success, account management, or project management, with a strong technical understanding of server systems and security software (a bonus but not required). This role requires balancing day-to-day coordination with strategic planning, ensuring smooth collaboration across teams, including sales, technical teams, and external partners. The role will report to the Director of Customer Success and assist in managing the onboarding and post-onboarding processes for our clients, helping align client expectations with internal deliverables.

Tasks

• Assist the Director of Customer Success with daily tasks, including coordinating Proof of Concepts (PoCs) and delegating tasks to internal teams
• Oversee the cadence of interactions with partners during onboarding and pre-onboarding, ensuring efficient communication and task allocation
• Facilitate alignment between the technical and sales teams to ensure client expectations are met and the transition from sales to implementation is seamless
• Create, analyze, and report on statistics related to client testing, offering clear summaries and feedback to internal stakeholders and clients
• Help define and implement a clear plan for customer onboarding, working closely with marketing, sales, and product teams to ensure smooth coordination
• Maintain regular calls and touchpoints with partners to ensure ongoing success and satisfaction, while enabling the sales team to focus on closing new deals
• Coordinate the handover from pre-signing to post-signing phases, ensuring smooth integration into production mode, particularly in collaboration with integration specialists
• Report regularly on customer success activities to internal teams, including solutions architects and product managers, highlighting areas of success and opportunities for improvement

Requirements

• 3-5 years of experience in customer success, account management, or project management, preferably in a technical or cybersecurity environment
• Strong project management skills with the ability to manage multiple tasks and stakeholders across departments
• Excellent interpersonal and communication skills, comfortable interacting with clients and internal teams
• Basic technical understanding of server systems and security software (a bonus, not required)
• Strong data analysis skills, with the ability to create clear and concise reports
• Good team spirit and ability to collaborate effectively across sales, technical, and product teams
• Fluent in English, both written and spoken