Full-Time Customer Success Manager

Role Overview: As our first dedicated Customer Success Manager, you will play a critical role in enhancing our customer operations and retention strategies. You will be responsible for creating and implementing a comprehensive customer success system, managing onboarding processes, and maintaining regular contact with our clients to ensure their ongoing satisfaction. This role requires a strategic thinker with a strong background in customer success within a similar business environment and proficiency with CRM tools like Go High Level.

Key Responsibilities:

• Customer Onboarding: Conduct initial onboarding calls to integrate new clients into our network effectively.
• Client Check-ins: Manage and schedule periodic check-in calls with clients to address their needs and ensure satisfaction.
• Customer Engagement: Proactively reach out to customers to gauge their needs and provide support before issues arise.
• Process Improvement: Develop and implement strategies to enhance customer success operations, including exploring new ideas like a Slack channel for support.
• CRM Management: Utilize Go High Level or similar CRM platforms to track customer interactions, manage data, and analyze performance metrics.
• Collaboration: Work closely with the founding team to align customer success strategies with company goals and growth plans.

Requirements:

• Experience: Minimum of 4 years of experience in a customer success or similar role, preferably within a software or SaaS environment.
• CRM Proficiency: Strong experience with Go High Level CRM or similar platforms.
• Strategic Thinking: Proven ability to develop and execute strategies to improve customer retention and success.
• Communication Skills: Excellent written and verbal communication skills in English.
• Problem-Solving: Ability to proactively identify issues and implement solutions to enhance customer experience.
• Adaptability: Comfortable working in a fast-paced environment and scaling processes as the company grows.