Full-Time Customer Success Manager

The Role

As a Customer Success Manager at Motion, you’ll be the key to ensuring our customers are fully onboarded, trained, and continually finding value with our product. This role goes beyond traditional customer success—it’s about helping customers achieve their goals with Motion while building deep relationships and managing their long-term success. You’ll play a pivotal role in creating a strong bridge between our product and customers, and in many ways, you’ll be the face of Motion after the sales process. This is a unique opportunity to help shape the future of our Customer Success function, driving initiatives that will grow alongside the company.

Responsibilities

• Drive and scale customer success initiatives, ensuring customers unlock the full potential of Motion
• Lead post-sale customer engagements, from onboarding through long-term adoption and renewal cycles
• Manage the health of your customer accounts, conducting regular business reviews to ensure customers are finding value and identifying areas for improvement
• Create and deliver personalized training sessions to ensure customers are set up for success
• Serve as the main point of contact for strategic customers, providing insights and feedback to ensure their goals align with Motion’s product capabilities
• Work cross-functionally with internal teams (Product, Engineering, Sales) to relay customer feedback and drive product improvements
• Manage customer escalations and proactively resolve any issues impacting customer satisfaction

What We’re Looking For

• 2-5 years of experience in customer success/account management, preferably within a SaaS environment
• Experience working directly with customers to drive adoption, success, and retention of a product
• Ability to multitask and manage a high volume of accounts in a fast-paced environment.
• Proactive, ownership mindset with a strong ability to manage both up and down the chain (customers to C-suite)
• Strong communication skills and the ability to navigate executive-level conversations with ease
• Experience with tools like Salesforce, ChurnZero, Front, or similar tools
• Ability to gather customer feedback and translate it into actionable insights for internal teams
• A passion for building strong customer relationships and driving value for their business
• Ability to derive insights from customer data to inform decision-making
• A willingness to work hard and a high pain tolerance
• Excellent attention to detail and organizational skills