Contractor Customer Success Manager

The Role

We are looking for a Customer Success Manager to join our Customer Success team. You will be Sprinto'™s Ambassador for all its Customers. You'™ll be the one who understands the customer businesses, is high on EQ and empathy and comes with a high sense of ownership.\n

Responsibilities

• Onboard clients on the Sprinto platform and give them a top-notch customer experience
• Regular and proactive communication with customers about product updates and action plans
• Work closely with our Product and Engineering teams to help improve our product offering
• Customer Advocacy is a key responsibility of this role - client testimonials, G2 reviews, case studies etc.
• Customer and Revenue Retention '“ Ensuring that customers stay happy and invested with Sprinto
• When required, assisting the Sales team with answering technical questions about the product

Requirements

• You have 3-5 years of experience in a B2B SaaS product company
• You have excellent written and verbal communication skills '“ most of the time you would be speaking with a customer
• You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you
• You enjoy talking to customers and building a relationship '“ Being the go-to person for customers makes you happy
• You are systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips, and you are quick to identify any business opportunity
• You have strong prioritization skills and the ability to work with customers across timezones