Full-Time Customer Success Manager
Strategic Assistant Staffing is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting Philippines based applicants remotely. Read complete job description before applying.
Strategic Assistant Staffing
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Philippines
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Job Details
Job Title: Customer Success Manager (CSM)
Key Responsibilities:
- Develop and implement client retention strategies to ensure long-term satisfaction and reduce churn.
- Regularly conduct check-in calls and email surveys to monitor client satisfaction and gather feedback.
- Analyze client feedback and data to identify trends, issues, and opportunities for improvement.
- Work closely with the sales and operations teams to ensure seamless onboarding and continuous support for clients.
- Proactively communicate with clients to address any concerns, provide updates, and ensure their needs are being met.
- Develop customized strategies and action plans for clients, aimed at optimizing their experience and ensuring they derive maximum value from our services.
- Create and present reports on client satisfaction, retention metrics, and strategies to the leadership team.
Qualifications:
- Minimum of 1 yr of experience in a Customer Success, Account Management, or similar role, with a focus on client retention and satisfaction.
- Strong strategic thinking skills with the ability to develop and implement client-focused retention strategies.
- Excellent communication skills, both written and verbal, with a proven ability to build and maintain strong client relationships.
- Experience in conducting client check-in calls, email surveys, and analyzing client feedback.
- Familiarity with tools like Notion
- Results-oriented and proactive, with a strong desire to ensure client success and satisfaction.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at Strategic Assistant Staffing is
22nd of September 2024
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Philippines
] applicants. .
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