Full-Time Customer Success Manager
Strategic Assistant Staffing is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting Philippines based applicants remotely. Read complete job description before applying.
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Strategic Assistant Staffing
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Philippines
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Job Details
Job Title: Customer Success Manager (CSM)
Key Responsibilities:
- Develop and implement client retention strategies to ensure long-term satisfaction and reduce churn.
- Regularly conduct check-in calls and email surveys to monitor client satisfaction and gather feedback.
- Analyze client feedback and data to identify trends, issues, and opportunities for improvement.
- Work closely with the sales and operations teams to ensure seamless onboarding and continuous support for clients.
- Proactively communicate with clients to address any concerns, provide updates, and ensure their needs are being met.
- Develop customized strategies and action plans for clients, aimed at optimizing their experience and ensuring they derive maximum value from our services.
- Create and present reports on client satisfaction, retention metrics, and strategies to the leadership team.
Qualifications:
- Minimum of 1 yr of experience in a Customer Success, Account Management, or similar role, with a focus on client retention and satisfaction.
- Strong strategic thinking skills with the ability to develop and implement client-focused retention strategies.
- Excellent communication skills, both written and verbal, with a proven ability to build and maintain strong client relationships.
- Experience in conducting client check-in calls, email surveys, and analyzing client feedback.
- Familiarity with tools like Notion
- Results-oriented and proactive, with a strong desire to ensure client success and satisfaction.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at Strategic Assistant Staffing is
22nd of September 2024
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Philippines
] applicants. .
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