Full-Time Customer Success Manager

About the roleAs a Customer Success Manager at Truffle Security, you’ll be the key advocate for our customers, playing a crucial role in shaping the TruffleHog customer experience.

You’ll work closely with security teams, engineers, and leadership at enterprise companies, helping them secure their environments and optimize their use of our products.

What you'll be working on

• Customer Onboarding & Training – Ensure customers have a smooth and effective onboarding experience, equipping them with the knowledge and best practices to succeed.
• Account Management & Retention – Build trusted relationships with customers to drive adoption, renewals, and account growth.
• Technical Enablement – Serve as a strategic advisor, helping customers navigate security best practices and maximize their investment in Truffle Security’s solutions.
• Proactive Support & Issue Resolution – Identify potential challenges and partner cross functionally with internal teams (e.g. Engineering, Technical Support) to ensure quick resolution.
• Customer Advocacy – Gather feedback, identify trends, and influence product improvements based on real-world use cases.
• Expansion & Upsell Opportunities – Partner with Sales to identify opportunities for expansion and increased product adoption.

What we're looking for

• 4+ years of experience in Customer Success, Account Management, or a related role, preferably in a B2B cybersecurity or SaaS company.
• Strong technical acumen, ideally with experience in security tools, DevSecOps, cloud security, or developer tooling.
• Excellent communication skills with the ability to translate complex technical concepts into actionable insights.
• A proactive and customer-centric mindset, with experience driving renewals and expansion.
• Experience with CRM tools (Salesforce) and customer success platforms (bonus points for Vitally)
• Able to balance multiple priorities with a high level of autonomy.

Salary range: The target salary range for this position is between $120,500 to $141,500, with the potential for incentive pay.

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