Full-Time Customer Success Manager

Job Description

ProctorExam works with colleges, universities and certification providers to offer a secure web-based infrastructure for remote exams. We allow candidates greater access to education and institutions with more flexible, scalable and cost-effective ways to conduct authentic assessments digitally.

As a Customer Success Manager you are responsible for a defined book of business, with the objective of ensuring that your customers obtain maximum value from their ProctorExam products and services; therefore ensuring the growth of your portfolio. You will proactively prioritise and strategize your accounts establishing yourself as a trusted advisor. 

• Developing a solid and trusting relationship between our B2B clients and ProctorExam.
• Actively looking for up and cross sell opportunities in the current book of business.
• Managing communications between clients and internal teams, and serve as the link of communication, single point of contact. 
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
• Working with all ProctorExam stakeholders to ensure meeting all client needs and deliverables according to proposed timelines and to the highest quality standards.
• Negotiating contracts with the client and establishing a timeline of performance.
• Expanding relationships.
• Resolving any issues and problems faced by the client and deal with complaints to maintain trust.
• Anticipating key account changes and improvements, identifying proactively opportunities to improve clients’ relationships and increase account value.
• Analyzing client data to provide customer relationship management.
• Fluency in English, secondary European language(s) preferred.

Qualifications

• Must have a positive attitude, be a team player and an active ‘doer’.
• Good listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Must be able to travel for client meetings, events and roadshows when necessary.
• Highly self-motivated team player with the proven ability to work independently.
• 2+ years experience in a quota-driven, outbound sales role from a SaaS or Education market.
• Strong lead generation and prospecting experience.
• Knowledge of LinkedIn and Hubspot and or Salesforce CRM a plus.
• Degree educated preferred.
• Fluency in English, secondary european language(s) preferred.