Full-Time Customer Success Manager
Versapay is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Expert and is accepting USA based applicants remotely. Read complete job description before applying.
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Versapay
Job Title
Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Expert
Locations Accepted
USA
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Job Details
At Versapay, we're seeking an experienced Customer Success Manager to join our Software-focused team. This role is ideal for a seasoned professional with a strong background in managing a strategic portfolio of customers and/or Fintech/Payments, who can leverage their expertise to become a strategic advisor to our customers.
This is an excellent opportunity for a highly self-motivated person with a passion for both strategy and impact, looking for the experience to build and scale with our team.
Reporting to the Director of Customer Success, you'll be a key player responsible for delivering a world-class experience our customers have come to expect. Your mission will be to manage long-term relationships, develop a deep understanding of our customers' businesses, and explore innovative ways that Versapay products can support their objectives.
- Customer Lifecycle Management:
- Seamlessly transition customers from onboarding to long-term adoption
- Focus on growing installed base revenue
- Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
Growth and Retention:
- Develop and maintain Success Plans in collaboration with customers
- Create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation
Customer Advocacy:
- Collaborate with sales, professional services, support, underwriting, marketing, and product teams
- Represent customer needs in product development initiatives
Problem Resolution:
- Partner with Customer Care to maintain visibility into customer issues
- Act as an advocate for high-severity requests
- Drive cross-functional resolution efforts
Process Improvement:
- Propose scalable enhancements to our customer journey
- Identify and analyze multi-client issues to forecast potential churn risks
Qualifications:
- 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
- Proven track record managing high ARR customers in the Fintech industry
- Demonstrated experience managing strategic accounts and engaging with C-level executives
- Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
- Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
- Knowledge of strategic account management methodologies and best practices
- Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Manager at Versapay is
10th of September 2024
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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