Full-Time Customer Success Outcome Manager

Ping Identity is hiring a remote Full-Time Customer Success Outcome Manager. The career level for this job opening is Experienced and is accepting UK based applicants remotely. Read complete job description before applying.

This job was posted 2 months ago and is likely no longer active. We encourage you to explore more recent opportunities on our site. However, you may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings available here.

Ping Identity

Job Title

Customer Success Outcome Manager

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

UK

Job Details

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

We are looking for an experienced Customer Success Manager to manage enterprise customers in our EMEA region. You should have experience of enterprise customer-facing experience in a Customer Success, Account Management, or Marketing role and be organised, curious and relationship orientated. Come be part of something extraordinary.

As a Customer Success Manager, you will work with clients to ensure that they are successful with Ping solutions. You will report to the Manager of Customer Success for your region and be part of our Customer Care organisation. You will work with our Professional Services and Technical Support Teams to guarantee a client’s journey from purchase to production is smooth and well managed. You will also monitor a client’s ongoing health and establish a schedule for client interactions that ensure each customer is optimised on their existing deployed solutions.

You will:

  • Manage ongoing customer needs effectively to promote high customer retention and loyalty
  • Engage with multiple customer stakeholders to identify, define, track and measure the overall impact of Ping solutions to the organisation. This includes partnering with the Sales teams to deliver Executive Business Reviews to the customer.
  • Advocate customer needs/issues cross-departmentally
  • Develop, prepare, and nurture customers for advocacy.
  • Develop and deliver "success plans" to key customers identifying stakeholders, milestones, metrics, and risks.
  • Demonstrate advanced insights and understanding of customers' business/industry.
  • Occasionally travel to customer sites or events.

You have:

  • Customer facing experience in a Customer Success, Sales, Account Management or Project Management role in software or a similar industry
  • Navigate easily in traditional complex Enterprise environments
  • Experience with SFDC, Gainsight, or equivalent CRM systems
  • Experience delivering and driving software adoption best practices
  • Proven ability to collaborate and build strong relationships with executives internally and externally
  • High technical aptitude to learn basics of customer use cases and architectural requirements for Ping solutions

You have an advantage if: 

  • Familiarity with Identity Management, Access Management or Federation
  • Familiarity with Ping Identity solutions
  • General knowledge of enterprise IT practices
  • Bachelor’s Degree in computing, Business, Marketing, or equivalent experience

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Customer Success Outcome Manager at Ping Identity is 1st of November 2024 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ UK ] applicants. .

Related Jobs You May Like

Claims Administrator

Taguig, Philippines
8 hours ago
Attention To Detail
Claims Processing
Communication Skills
Arch Global Services (Philippines) Inc.
Full-Time
Entry Level

Assistant Manager (05781)

Savannah, GA
1 day ago
Communication
Customer Service
Problem Solving
Domino's
Full-Time
Manager

Delivery Driver

Keansburg, NJ
1 day ago
Communication
Customer Service
Driving
Domino's
Full-Time
Entry Level

Delivery Driver (07692) 5030 W McDowell

Phoenix, AZ
1 day ago
Customer Service
Driving
Food Preparation
Domino's
Full-Time
Entry Level

Assistant CX Manager

USA
2 days ago
Communication
Customer Service
Performance Management
Proper Cloth
Full-Time
Manager

Customer Experience Operations Manager

USA, Canada
2 days ago
Customer Experience
Customer Journey Mapping
Data Analysis
DNSfilter
Full-Time
Manager
YEAR $115000 - $130000

Delivery Driver-(05632)- East White Street

Rock Hill, SC
2 days ago
Communication
Customer Service
Driving
Domino's
Full-Time
Entry Level
HOUR $20 - $50000

Assistant Manager (05549)

Boone, NC
2 days ago
Customer Service
Leadership
Restaurant Experience
Domino's
Full-Time
Entry Level
HOUR $15 - $18

Domino's Pizza Delivery Driver

Rock Hill, SC
2 days ago
Communication
Customer Service
Driving
Domino's
Full-Time
Entry Level
HOUR $20 - $50000

Assistant Manager (08817)

Charlotte, NC
2 days ago
Customer Service
Leadership
Problem-solving
Domino's
Full-Time
Experienced

Assistant Manager (08917)

Waxhaw, NC
2 days ago
Customer Service
Financial Acumen
Problem-solving
Domino's
Full-Time
Manager

Assistant Manager - Domino's

Boone, NC
2 days ago
Customer Service
Leadership
Problem Solving
Domino's
Full-Time
Experienced
HOUR $15 - $18

Looking for a specific job?