Full-Time Customer Support Advisor

At Acuity Scheduling, we empower businesses to make the most of their time.

We are seeking a Customer Support Advisor to join our remote team in Ireland.

This role requires strong critical thinking, empathy, and product expertise to solve complex issues and deliver exceptional customer experiences.

Responsibilities:

• Handle live chat and email support.
• Resolve complex issues efficiently.
• Stay updated on new product features.
• Provide feedback to improve offerings.
• Collaborate with the team to streamline processes.
• Maintain high standards of quality and efficiency.

Requirements:

• Commitment to excellence.
• Exceptional communication skills.
• Strong problem-solving abilities.
• Strong work ethic and positive attitude.
• Previous experience in a customer-facing role is beneficial.

Location: Ireland

Work Schedule: 40 hours per week, including weekends and holidays as needed.

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