Contractor Customer Support Advocate (Contract)

About the role:

We are looking for a Customer Support Advocate to join Ignition on an 18-month fixed term contract. In this role, you will be the first point of contact for our clients, owning customer communications from initial request through to resolution.

What your day to day will look like:

• Be a product expert in all areas.
• Own customer communications and issues from initial contact until resolution.
• Collect customer feedback and influence the direction of the product.
• Identify issues and engage with the development team to escalate bugs.
• Develop and improve processes to scale support with the growing business.
• Create and maintain both internal and customer-facing documentation.
• Work closely with Key Account Managers, Retention and Implementation, Marketing teams.

Your standard schedule will fall within the hours of 10:00 PM – 6:00 AM PH Time, Tuesday through Saturday.

What you need to succeed:

• Previous experience in a customer support role.
• Proficiency with various Computer Software Systems.
• Good written and oral communication skills.
• Good time management and organisational skills
• Ability to Listen to Concerns and Handle Criticism without taking it personally
• Engage in robust and articulate dialogue while maintaining an open mind.
• Happy to work both autonomously, but also with a strong team ethic.

Who you are

• You have a high attention to detail
• You don’t shy away from feedback and you take it on board
• You have terrific communication skills – both written and verbal
• You’re systems and process driven
• You’re happy to be flexible when things don’t go to plan
• You’re an organiser at heart
• You feel most comfortable working to deadlines
• You thrive off working in a team

What is the last date for applying to the job?

Which countries are accepted for this remote job?