Contractor Customer Support Hero

As our Customer Support Hero, you'll work closely with the Product and Customer Success teams to help our 400+ international clients – especially in the US – get the most out of our engagement platform.

Your responsibilities will be:

• Client support: Respond to technical questions via chat, email, and phone, with a first focus on US clients
• Knowledge management: Keep support resources (articles, videos, etc.) up to date and implement changes based on product updates.
• Support coordination: Bridge communication between support, product, and development teams to ensure quick, clear issue resolution.
• Product awareness: Stay informed on new releases and update relevant support materials.

What do we expect from you?

• You're curious, action-oriented, and passionate about digital democracy.
• You are a good communicator and enjoy solving problems, helping others, and learning on the go.

• You are:
• Fluent in English, with clear communication skills
• Comfortable using digital tools and eager to learn new ones
• Excited about inclusive democracy and citizen participation
• Analytical and enjoy learning from data
• Based in the US, ideally PT, or able to cover Eastern US hours plus Australian/New Zealand mornings.

You’ll thrive if:

• You enjoy building relationships and helping people
• You’re self-driven but love working with a team
• You stay calm under pressure and adapt easily
• You care about doing meaningful, quality work

Bonus points for:

• Experience in client support
• Additional languages (French, Spanish, German, etc.)

What can you expect from us?

• The chance to make social impact at scale by helping governments engage their communities
• A key role in our transition from startup to global scale-up (we're 50+ and growing)
• Room to grow from a support role into a broader, relationship-focused position
• A supportive and fast-paced team culture with a strong sense of ownership and collaboration
• A dynamic international team that balances serious work with fun along the way
• An informal work environment with open communication and full transparency
• Regular online and hybrid team events, inspiring lunches, strategy town halls, and a yearly global meetup
• A competitive compensation package:
• $30,000–$35,000 USD gross annually
• 26 paid time off days
• $1,000 annual professional development budget
• Unlimited access to mental wellbeing support (OpenUp)
• Flexible remote work options

Go Vocal is committed to diversity and inclusion. We encourage applicants of all backgrounds, genders, abilities, and experiences to apply.

What is the last date for applying to the job?

Which countries are accepted for this remote job?