Contractor Customer Support Quality Control (iGaming)
RISK is hiring a remote Contractor Customer Support Quality Control (iGaming). The career level for this job opening is Experienced and is accepting Bishkek, Kyrgyzstan based applicants remotely. Read complete job description before applying.
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Customer Support Quality Control Specialist (iGaming)
We are looking for a Customer Support Quality Control Specialist with Thai or Vietnamese language. Oversee customer support team performance, ensuring high service quality and continuous improvement. Responsibilities:
- Supervise the customer support team after the trial period.
- Ensure high-quality and uninterrupted operation.
- Train and evaluate subordinate support operators.
- Analyze customer requests and quality metrics, form reports.
- Interact with other departments to resolve issues.
- Contribute to the development and implementation of operational process improvements.
Requirements:
- 2+ years experience in quality control, customer support, or service management, preferably in iGaming or gaming sector.
- Experience in a quality assurance or monitoring role is a plus.
- Strong analytical skills to assess customer support performance and implement improvements.
- Excellent communication skills in Vietnamese or Thai language.
- English language is a plus.
- Ability to work in a structured environment, ensuring compliance with quality standards.
- Strong attention to detail and problem-solving abilities.
- Ability to work in a flexible shift schedule.
Benefits:
- Remote work
- Full-time (different working shifts)
- 28 calendar days vacation
- Paid sick leave
- Learning coverage
- Team building programs
- Mental health programs
- Sport coverage
- Medical insurance