Contractor Customer Support Representative
WeTravel is hiring a remote Contractor Customer Support Representative. The career level for this job opening is Experienced and is accepting Europe based applicants remotely. Read complete job description before applying.
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WeTravel
Job Title
Customer Support Representative
Posted
Career Level
Contractor
Career Level
Experienced
Locations Accepted
Europe
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Job Details
Hi! đź‘‹ I’m Gerda, Head of Customer Support at WeTravel. I’m based in beautiful Budapest đź‡đź‡ş, and I’m excited to find a new Customer Support Representative to join our amazing global team!
In this role, you’ll be on the front lines helping travel organizers around the world get the most out of our platform. From resolving customer issues and answering product questions, to improving our help center and collaborating across teams, your work will have a direct impact on the success and satisfaction of our users.
If you’re passionate about helping people, love problem-solving, and thrive in a fast-paced, international environment—we’d love to meet you!
Why You Should or Shouldn’t Apply
You should apply if you:
- Have 1–2+ years of experience in customer support, ideally in SaaS or a tech-driven environment.
- Are fluent in English and Spanish, both written and verbal.
- Are empathetic, patient, and passionate about helping others succeed.
- Enjoy troubleshooting and can distinguish between user error and product bugs.
- Communicate clearly and concisely—even when under pressure.
- Are proactive, organized, and comfortable working independently.
- Love improving things—content, processes, and tools alike.
- Have a quiet home office setup and are open to working flexible hours, including some weekends.
You might not be the right fit if you:
- Prefer a highly structured or corporate environment.
- Struggle with working autonomously in a fast-paced setting.
- Are uncomfortable handling live support via chat and email.
- Don’t enjoy giving or receiving feedback regularly.
- Find it difficult to manage multiple tasks or priorities at once.
On a Weekly Basis You Will Find Yourself
- Responding to customer questions via email and chat with empathy and clarity.
- Educating users about our product and helping them achieve their goals.
- Troubleshooting issues and escalating bugs or technical challenges when needed.
- Creating or updating help center articles and internal support documentation.
- Collaborating with product and engineering teams to share user insights.
- Assisting prospective customers with questions before connecting them with sales.
- Managing your time effectively between reactive support and proactive tasks.
FAQs
What is the last date for applying to the job?
The deadline to apply for Contractor Customer Support Representative at WeTravel is
6th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Europe
] applicants. .
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