Full-Time Customer Support Specialist
Abridge is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Abridge
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About Abridge: Founded in 2018, Abridge empowers deeper understanding in healthcare with AI-powered platform for medical conversations.
Role Overview: Join Abridge's rapidly growing team as a Customer Support Specialist. You will be essential to upholding exceptional customer experience for enterprise and individual clients, responding to inquiries, troubleshooting, and collaborating with product and operational teams to improve support processes.
Responsibilities:
- Provide timely and accurate support to Abridge users.
- Troubleshoot problems and answer questions.
- Gather user feedback and identify pain points.
- Communicate with users via CRM tool, track contacts and resolutions.
- Dive deep into complex issue resolution.
Qualifications:
- 2+ years of experience as a Tier 1 or Lead Customer Service Specialist, preferably in technology support.
- Strong communication (spoken/written) skills, including explaining technical concepts clearly.
- Excellent organizational and time management skills.
- Ability to manage multiple priorities and maintain attention to detail.
- Results-oriented, fast-paced work style.
- Strong computer skills and comfort with technology.
- Familiarity with healthcare privacy and security protocols (a plus).
- CRM/Ticketing system experience.