Full-Time Customer Support Specialist

Block is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Entry Level and is accepting Japan based applicants remotely. Read complete job description before applying.

This job was posted 4 months ago and is likely no longer active. We encourage you to explore more recent opportunities on our site. However, you may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings available here.

Block

Job Title

Customer Support Specialist

Posted

Career Level

Full-Time

Career Level

Entry Level

Locations Accepted

Japan

Job Details

We are looking for a Customer Support Specialist to join the Square Japan Customer Success team. The Customer Success team works with Square customers by phone and email to solve problems, demonstrate how to get the most out of Square, and always improve our Square products by giving feedback to Square Product teams. Time is the most precious resource for business owners and consumers, with every minute spent struggling to answer questions being time that could be used to bring about economic change for themselves and their communities. As Customer Support Associates, you will blend technology and human interaction to provide an effortless experience so Square Japan customers can quickly get back to doing what they do best. Reporting to the Lead, Customer Success, you'll support our diverse Square customer base across Japan.

This role can be worked remotely from anywhere in Japan or work hybrid with our office in Tokyo. We are recruiting for multiple candidates for this role.

You will:

  • Spend the majority of your day (up to 80% of your shift) working with Square sellers by handling inbound phone inquiries
  • Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
  • Identify, document, taking ownership of customers' issues seeing problems through to resolution, escalating feature requests
  • Analyse trends in customer issues and suggest improvement ideas and plans
  • Work with internal Square team members and our Square Japan sellers with empathy, being willing to seek different perspectives, take principled risks and have a focus on inventing and learning
  • Hours of work is 9am-6pm, which can include a mix of weekends and public holidays to support our Square Japan sellers

You have:  

  • The ability to work with Japan-based customers in Japanese (phone and writing), and global Square colleagues in English (reading and writing)
  • Experience working in a customer support role or a background in hospitality, retail or a customer-facing role
  • Problem-solving skills - you enjoy digging into a problem and finding a solution 
  • The soft skills to engage with sellers over the phone, asking questions and offering solutions for their business
  • The ability to tailor a custom customer support experience to address the unique requirements of individual Square customers
  • Comfort with ambiguity and resilient when facing rapid change
  • A strong interest in receiving and implementing feedback and focus on improvement
  • A passion for Square and the desire to help customers

Nice to Have:

  • Some experience with Quality Assurance (QA) processes in a customer support or customer service environment
  • Have experience working in the technology industry in a customer support role

 

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Customer Support Specialist at Block is 11th of September 2024 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Japan ] applicants. .

Related Jobs You May Like

Claims Administrator

Taguig, Philippines
9 hours ago
Attention To Detail
Claims Processing
Communication Skills
Arch Global Services (Philippines) Inc.
Full-Time
Entry Level

Assistant Manager (05781)

Savannah, GA
1 day ago
Communication
Customer Service
Problem Solving
Domino's
Full-Time
Manager

Delivery Driver

Keansburg, NJ
1 day ago
Communication
Customer Service
Driving
Domino's
Full-Time
Entry Level

Delivery Driver (07692) 5030 W McDowell

Phoenix, AZ
1 day ago
Customer Service
Driving
Food Preparation
Domino's
Full-Time
Entry Level

Assistant CX Manager

USA
2 days ago
Communication
Customer Service
Performance Management
Proper Cloth
Full-Time
Manager

Customer Experience Operations Manager

USA, Canada
2 days ago
Customer Experience
Customer Journey Mapping
Data Analysis
DNSfilter
Full-Time
Manager
YEAR $115000 - $130000

Delivery Driver-(05632)- East White Street

Rock Hill, SC
2 days ago
Communication
Customer Service
Driving
Domino's
Full-Time
Entry Level
HOUR $20 - $50000

Assistant Manager (05549)

Boone, NC
2 days ago
Customer Service
Leadership
Restaurant Experience
Domino's
Full-Time
Entry Level
HOUR $15 - $18

Domino's Pizza Delivery Driver

Rock Hill, SC
2 days ago
Communication
Customer Service
Driving
Domino's
Full-Time
Entry Level
HOUR $20 - $50000

Assistant Manager (08817)

Charlotte, NC
2 days ago
Customer Service
Leadership
Problem-solving
Domino's
Full-Time
Experienced

Assistant Manager (08917)

Waxhaw, NC
2 days ago
Customer Service
Financial Acumen
Problem-solving
Domino's
Full-Time
Manager

Assistant Manager - Domino's

Boone, NC
2 days ago
Customer Service
Leadership
Problem Solving
Domino's
Full-Time
Experienced
HOUR $15 - $18

Looking for a specific job?