Full-Time Customer Support Specialist

The Customer Support Specialist handles both inbound and outbound communications via phone and email and provides daily team support to ensure the smooth flow of inquiries and complaints within the Commercial and New Business team.

Your responsibilities include:

• Be the friendly voice and problem-solving guru for our clients
• Juggle phone calls, emails, and teamwork like a pro
• Transform complaints into opportunities for customer delight
• Coordinate with suppliers to ensure medications reach patients on time
• Become a product and service expert, ready to tackle any challenge
• Review and approve orders, coordinate with suppliers to support timely dispatch of patient medication, maintain meticulous attention to detail.
• Record interactions in Zendesk, our CRM, and spreadsheets as required for some processes.

🚀 Why You'll Love It:

• Make a real difference in people's lives every day
• Work in a fast-paced, innovative environment
• Contribute to improving our processes and services
• Grow your skills with ongoing training and development
• 3+ years demonstrated experience in a similar customer-facing role, where autonomy, problem solving and attention to detail were demonstrated.
• You will possess experience in remote work, demonstrating a strong self-starter attitude and a solid work ethic.
• A track record of customer service excellence
• Ninja-level problem-solving skills
• A voice that can charm and calm even the toughest customers
• Tech-savvy attitude with G-Suite proficiency

You’ll be joining a highly motivated, agile team where y