Full-Time Customer Support Specialist SMM

Responsibilities:

• Learn all necessary information for effective job performance.
• Assist customers via live support channels, including Telegram and Instagram.
• Properly handle customer inquiries and provide a high level of service.
• Be ready to work night shifts as part of the rotational schedule.
• Work closely with other departments to resolve issues.
• Monitor social media platforms to identify and quickly respond to customer inquiries.
• Respond to comments and messages on social media, ensuring prompt and professional support.
• Create reports on customer activity on social media and analyze them to improve service.
• Maintain a positive company image on social media.
• Track trends and new opportunities in social media for effective customer engagement.
• Develop content for the Telegram channel, including writing posts, creating visual materials, and planning content strategy.
• Work on increasing audience engagement in the Telegram channel and maintain active interaction with subscribers.
• Analyze content effectiveness in the Telegram channel and implement improvements to increase engagement and reach.
• Monitor competitor activities on social media and analyze their strategies to stay ahead.

Skills

• Experience in customer support or a related field.
• Ability to quickly adapt to new challenges and tasks.
• Strong interest in sports and familiarity with internet memes.
• Basic understanding of social media platforms.
• Excellent written communication skills in Ukrainian.
• Willingness to work a rotational schedule (3/3, 12-hour shifts), including night shifts.

Would be a plus: 

• Experience in content creation and social media management.
• Strong analytical skills and attention to detail.

 What we offer:

• A role with impact, leading recruitment in a growing international company.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Competitive salary and benefits package.

What is the last date for applying to the job?

Which countries are accepted for this remote job?