Full-Time Data Center Operations Engineer

NOTE:This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

NOTE: The role will require to be in the Data Center Facility 5 Days a week. This is not a remote role.

As a Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards, and architecture.

What you will do:

• Use your expertise in data center operations to engineer, implement, communicate, execute, and streamline processes including security, asset management, deployments, infrastructure design, circuit management, capacity management and hardware break-fix.
• Help develop, document, and evangelize a catalogue of standards and best practices for data center operations.
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.
• Leverage or critically think about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact).
• Experience:2+ years of experience in data centers operations and/or facility operations with a record of increasing role responsibility.
• Experience in installing and troubleshooting telco circuits is essential.
• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable management, asset documentation and carrier engagement.
• Perform basic hands-on hardware break-fix with servers and network appliances.
• Deep technical understanding: Data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security/compliance.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multi-task several unrelated issues.
• Ability to travel domestically and internationally.
• Excellent general documentation skills with emphasis on technical processes and standards.
• Knowledge and experience in ITIL process methodologies is a plus.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills.
• Proven ability to lead cross-functional teams in highly technical, multi-disciplined projects.
• CompTIA A+, Server+ or Network+ certification is a plus.

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