Full-Time Decision Support Senior Manager

The GTM Decision Support team helps ServiceNow leaders make faster, smarter, and more confident go-to-market decisions.

Our team operates at the intersection of data, analysis, and strategy:

• Insight Cadence & Alignment: We define and manage the rhythm of recurring insights.
• Decision Support: We partner with senior leaders to frame high-impact problems.

The Decision Support, Senior Manager plays a critical supporting role. As an individual contributor, you’ll conduct research, analyze data from multiple sources, and prepare executive-ready synthesis to inform key decisions.

Key Responsibilities:

• Analysis & Data Support: Partner across functions to consolidate and validate data from diverse sources.
• Partner with Decision Support Lead to conduct structured analyses.
• Convert insights into structured frameworks and decision-support tools.
• Support creation of executive-ready presentations.

Collaboration & Process Support:

• Partner with cross-functional teams to reconcile inputs and clarify assumptions.
• Track follow-ups from decision forums.
• Identify recurring issues or gaps in data.

What Success Looks Like: Analyses are accurate, timely, and provide clear inputs to decision-making.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• 6-8 years of experience in business analysis, sales operations, finance, or commercial analytics.
• Strong analytical and problem-solving skills.
• Proficiency with Excel, SQL, and visualization tools.
• Collaborative mindset.

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