Full-Time GTM Decision Support, Director

Team Overview: The Decision Support team helps ServiceNow leaders make faster, smarter, and more confident go-to-market decisions. We combine structured insight delivery with hands-on decision support to ensure executives have the right information.

Our team operates at the intersection of data, analysis, and strategy:

• Insight Cadence & Alignment: We define and manage the rhythm of recurring insights, ensuring cross-functional alignment, clarity, and visibility.
• Decision Support: We partner with senior leaders to frame high-impact problems, perform deep-dive analyses, model tradeoffs, and provide decision-ready recommendations.

As a Decision Support Leader, you’ll act as a trusted advisor and internal consultant, owning complex, cross-functional analyses from framing to executive recommendation. You’ll balance hands-on analytical rigor with executive-level influence.

What You’ll Do:

• Shape High-Impact Decisions: Lead the full lifecycle of decision analysis: define the problem, structure the approach, model scenarios, and distill implications.
• Synthesize quantitative and qualitative inputs into clear recommendations.
• Translate ambiguity into clarity by grounding decisions in data, logic, and tradeoff transparency.
• Deliver Analytical and Strategic Depth: Build advanced models, perform sensitivity analyses, and validate outcomes.
• Partner with analysts to scale your impact while remaining hands-on when stakes are high.
• Develop and maintain frameworks for recurring GTM decisions such as productivity, headcount deployment, renewal metrics, and market prioritization.
• Influence Without Authority: Partner across Sales Ops, Finance, Marketing, DT, and HR to align assumptions, reconcile data differences.
• Build trust as a thought partner to senior leaders who rely on your perspective for judgment.
• Drive alignment and action across stakeholders through clear, evidence-backed storytelling and presentation.
• Elevate Decision Quality Across GTM: Establish repeatable processes, tools, and templates that improve the speed and quality of decision-making.
• Mentor analysts and peers, sharing frameworks and methodologies that raise the analytical bar.
• Continuously refine how data, insight, and execution connect.

What Success Looks Like:

• Executives consistently seek your input before making high-stakes GTM decisions.
• Decision briefs and models clearly articulate “what we know,” “what it means,” and “what we should do.”
• You’re recognized for combining rigorous analysis with sound judgment and pragmatic recommendations.
• Your work accelerates alignment, reduces rework, and helps the business move faster with conviction.

What You Bring:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 10–15 years of experience in GTM strategy, commercial analytics, corporate strategy, or management consulting within a high-growth enterprise or SaaS environment.
• Proven ability to independently lead end-to-end analyses — from problem definition to executive-ready delivery.
• Advanced modeling and analytical capabilities (Excel, SQL, Tableau/Power BI, or equivalent).
• Strong executive presentation (powerpoint) and communication skills.
• Deep understanding of GTM motions across Sales, Customer Success, and Channel ecosystems.
• High ownership mindset; thrives amid ambiguity and shifting priorities
• Bachelor’s degree required; MBA or advanced degree preferred

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