Contractor Director of Service
Prometeo Talent is hiring a remote Contractor Director of Service. The career level for this job opening is Manager and is accepting Philippines based applicants remotely. Read complete job description before applying.
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Prometeo Talent
Job Title
Director of Service
Posted
Career Level
Contractor
Career Level
Manager
Locations Accepted
Philippines
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Job Details
At Prometeo Talent, we connect exceptional talent with innovative industry leaders. We’re partnering with a U.S.-based company in an accelerated growth phase, specialized in Customer Experience and Digital Operations.
We’re looking for a Director of Service to lead and scale service delivery operations, enhance process efficiency, and develop high-performing teams. This role combines strategic leadership, operational execution, and data-driven decision-making, with a focus on building the foundation for the company’s global service delivery.
Key Responsibilities:
- Execute the operational strategy and manage performance across all service areas.
- Lead Client Services, QA, and Billing teams (currently ~50 members, scaling to 100).
- Design and optimize workflows, processes, and operational playbooks.
- Ensure service quality and consistency by improving key CX metrics (CSAT / NPS).
- Coach and mentor supervisors and managers, promoting leadership growth and accountability.
- Collaborate cross-functionally with Data, Product, and Operations.
Requirements:
- 10+ years in Service / Operations Management (CX, BPO, or similar industries).
- Proven experience leading large teams (100+ members) and multiple supervisors.
- Advanced English for executive communication and cross-functional collaboration.
Nice to Have:
- Experience designing playbooks, mentoring programs, or leadership development initiatives
- Six Sigma / Lean certifications or equivalent process-improvement background.
- Exposure to QA and Billing operations.
- Background in consumer-facing service environments.
100% Remote (coverage from 8:00 AM to 6:00 PM CT, U.S.). Full-time contractor position. U.S. holidays off. Reports directly to the Global Operations Director.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Contractor Director of Service at Prometeo Talent is
23rd of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Philippines
] applicants. .
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