Full-Time Embedded Quality Lead

We are seeking a passionate and driven business leader to join our client's quality team.

Responsibilities:

• Develop and deploy a quality coaching program to monitor product adherence to standards, visualizing through dashboards and providing feedback to supervisors for operator improvements.
• Implement proactive quality mechanisms to identify negative customer experiences and collaborate with stakeholders for improvement.
• Participate in regular operational reviews and performance reporting, coordinating with stakeholders to ensure information is relevant, accurate, easy to consume, and highlights improvement opportunities.
• Facilitate meetings and provide feedback and insight (e.g., Voice of the Operator intake review, roadmap prioritization).
• Influence the design and development of strategic processes.
• Potential travel (domestic and international) - 25%.

Qualifications:

• Bachelor's degree
• 4+ years' experience in operations leadership or quality management
• 2+ years' experience in delivering quality and/or efficiency improvements
• 2+ years' experience leading teams (direct reports)
• Detail-oriented with excellent analytical, verbal, and written communication skills, especially narrative writing.
• High integrity and discretion in handling confidential information.

Preferred Qualifications:

• Advanced degree
• Six Sigma Green Belt or Lean Certification
• Experience with analytical tools (Control Charts, Hypothesis Testing, Regression Analysis).
• Experience identifying, analyzing, and solving ambiguous problems with attention to detail.
• Passion for technology and commitment to learning technical products.
• Ability to prioritize in a fast-paced environment.
• Experience leading people/teams without formal responsibility, interacting with teams of all levels.
• Strong change management and influencing skills; ability to negotiate and communicate across all levels.
• Proficient in effective written and verbal communication.

Next Steps:

• Successful candidates will complete a writing assessment.

Remuneration is negotiable, depending on qualifications, aptitude and experience. Salary range: $90,000 - $110,000.

Equal Opportunity Employer: Sibylline is committed to equal opportunity in recruitment and selection.

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