Full-Time EMEA Operational Excellence Coach

The OpEx Coach is responsible for leading major Lean and cultural transformations across customers in the Food & Beverage, CPG, and General Manufacturing industries through the implementation of QAD Redzone software and expert-level coaching.

Coaches work within autonomous teams, have practical experience delivering CI in plants, and believe in leading-through-doing. They work directly with customer shop floor staff, frontline leaders, CI directors, and C-level executives to achieve personal growth and productivity gains.

This position is Full Time, Exempt, Remote and requires travel 42 weeks annually, Monday-Thursday. Coaches must travel up to 80% by driving and/or flying to customer locations as needed. Must be based in the UK or willing/able to obtain a UK working visa with frequent travel to the UK. Bilingual in English and Italian required.

Responsibilities:

• Oversees and coaches 5-7 customers concurrently.
• Trains customers on Redzone software workflows during 90-day on-site deployments.
• Facilitates shop-floor Huddles and leadership Daily Vital Signs meetings.
• Tracks performance data and customer uplifts.
• Leads process improvement and kaizen activities.
• Shares feedback to drive positive behavior change.
• Facilitates remote weekly customer progress meetings.
• Identifies and celebrates customer successes.
• Manages project schedules.
• Provides Success Assessments.
• Delivers executive overviews and information on Redzone programs.
• Troubleshoots technical issues as needed.
• Supports customer identification of next steps.
• Other duties as assigned.

Required Skills:

• Fluent English and Italian.
• Senior Operations Leadership experience in manufacturing.
• Hands-on manufacturing experience (Operations Manager, Production Supervisor, CI Manager).
• OEE (Overall Equipment Effectiveness) proficiency.
• Strong relationship building skills with clients and internal teams.
• Excellent communication skills (written and verbal).
• Time management skills in a high-paced environment.
• MS Office proficiency (Word, Excel, PowerPoint, Outlook).
• Technical comfort with networking, wireless, and software.
• (Desired) PLC experience.

Education/Experience:

• Relevant fields (Engineering, Manufacturing, etc.)
• Minimum 5+ years manufacturing experience in progressive Ops/Leadership roles.
• (Desired) 2+ years direct coaching experience.

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