Full-Time Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, build key relationships with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best-in-class Access and Identity products.

Work with mid-to-large enterprise customers to ensure adoption and realize recurring value from CyberArk products (Perpetual or Subscription, on-premises or cloud).

Responsibilities:

• Own and drive onboarding, adoption, and advocacy across a portfolio of customers.
• Build success plans, establish critical goals, and aid customers in achieving objectives.
• Design and execute a value roadmap for each customer.
• Establish regular cadence calls (Weekly, Monthly, Quarterly) with assigned customers.
• Conduct Quarterly business reviews to ensure successful outcomes.
• Review executive dashboards and program status, measuring and monitoring customer health metrics and KPIs.
• Solidify position as a trusted advisor to drive continued product value.
• Partner with CyberArk Account Team to find new usage opportunities and build contract renewal, upsell, and cross-sell opportunities.
• Define success plans for at-risk customers and execute them collaboratively.
• Act as the voice of the customer internally.
• Leverage internal tools (Gainsight) to archive customer activity.
• Identify and communicate areas for improvement in the customer experience (product and process).

Requirements:

• 15+ years relevant work experience in customer success, consulting, post-sales technical account management.
• Strong consulting and project management skills, proven results driving business value.
• Excellent communication (written and verbal), simplifying complex topics for diverse audiences.
• Experience with Cybersecurity/SaaS solutions or enterprise software, working with large enterprise customers.
• Strong knowledge of cloud architecture (AWS, Azure, GCP) and on-premises IT landscape.
• Understanding of security roles within organizations, practical experience with directory services (Active Directory, LDAP, Azure).
• Fundamental knowledge of networking environments, experience installing and supporting enterprise software on Windows and UNIX platforms.
• Prior experience with CyberArk Software solutions or relevant experience with enterprise applications, security management, identity management, or policy management solutions (especially in IAM and SIEM space) is preferred.
• Up to 25% travel.

What is the last date for applying to the job?

Which countries are accepted for this remote job?