Full-Time Enterprise Customer Success Manager

Enterprise Customer Success Manager at CyberArk.

Build key relationships with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best-in-class Access and Identity products.

Responsibilities:

• Own and drive onboarding, adoption, and advocacy for a portfolio of customers.
• Develop success plans, establish goals, and guide customers toward objectives.
• Design and execute a value roadmap for each customer.
• Conduct regular calls (Weekly, Monthly, Quarterly) with assigned customers.
• Review executive dashboards and monitor customer health metrics/KPIs.
• Act as a trusted advisor and drive continued product/service value.
• Partner with Account Team (Account Executives, Security Architects, Sales Engineers, Training) to find new usage opportunities and build renewal, upsell, and cross-sell opportunities.
• Define success plans for at-risk customers and execute them collaboratively.
• Advocate customer needs internally.
• Leverage internal tools (Gainsight) to archive customer activity.
• Identify and communicate areas for improvement in the customer experience.

Qualifications:

• 15+ years relevant experience in customer success, consulting, post-sales technical account management.
• Strong consulting and project management skills.
• Proven ability to work as a trusted advisor.
• Excellent written and verbal communication skills.
• Experience with Cybersecurity/SaaS solutions and enterprise software.
• Strong knowledge of cloud architecture (AWS, Azure, GCP) and on-premises IT.
• Understanding of security roles within organizations.
• Practical experience with enterprise Directory services (Active Directory, LDAP, Azure etc.)
• Knowledge of networking environments and installing/supporting enterprise software.
• Preferred: CyberArk Software solutions experience or experience with enterprise applications, security management, identity management, and policy management.

Compensation: $108,000 – $150,000/year, plus commissions/discretionary bonus. Base pay may vary.

Benefits: Medical, dental, vision, financial, and other benefits.

Travel: Up to 25% travel.

Note: Not able to sponsor or take over employment visas at this time.

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