Full-Time Enterprise Customer Success Manager

• Drive Strategic Value: Own and manage the post-sale customer journey from onboarding through adoption, maturity and renewal across a portfolio of strategic enterprise customers.
• Develop Customer Success Plans: Partner with customers to define clear goals and value-based outcomes and build tailored success plans to track progress and results.
• Lead Executive Engagements: Establish a regular cadence (monthly, quarterly) of business reviews and strategy sessions with executive stakeholders to communicate program outcomes, adoption metrics and roadmap alignment.
• Act as a Trusted Advisor: Serve as a strategic, consultative partner by deeply understanding customer business goals and aligning CyberArk solutions to their evolving security needs.
• Collaborate Cross-Functionally: Work closely with Sales, Solution Architects, Services, Support and Enablement teams to align on account strategies, surface risks and expansion opportunities and ensure successful execution.
• Champion Customer Voice: Advocate for your customers internally surfacing feedback, influencing product roadmap discussions and ensuring a frictionless customer experience.
• Monitor Customer Health: Leverage tools such as Gainsight to track health scores, usage trends and engagement data. Proactively address risks before they impact customer satisfaction or retention.
• Promote Innovation & Optimization: Identify opportunities for process improvement, expanded usage and solution optimization across the customer’s identity security ecosystem.

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