Full-Time Enterprise Customer Success Manager - East Coast
Cyberark is hiring a remote Full-Time Enterprise Customer Success Manager - East Coast. The career level for this job opening is Experienced and is accepting Newton, Massachusetts based applicants remotely. Read complete job description before applying.
Cyberark
Job Title
Enterprise Customer Success Manager - East Coast
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Newton, Massachusetts
Salary
YEAR $101000 - $148000
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Job Details
As an Enterprise Customer Success Manager at CyberArk, you will build key relationships with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement CyberArk's Access and Identity products.
The E-CSM works with mid-to-large enterprise customers, ensuring they adopt and realize value from CyberArk products. This includes Perpetual or Subscription, on-premises or cloud.
Your results will be increased customer satisfaction, value, retention, and expansion of the CyberArk security footprint.
Responsibilities:
- Own and drive onboarding, adoption, and advocacy across a portfolio of customers.
- Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives.
- Design and execute a value roadmap for each customer in your portfolio.
- Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer.
- Conduct Quarterly business reviews to ensure successful outcomes from CyberArk solutions.
- Review executive dashboards and program status, continually measuring and monitoring customer health metrics and KPIs.
- Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services.
- Partner with CyberArk Account Team to find opportunities for new usage of CyberArk across organizational functions, and build contract renewal, upsell, and cross-sell opportunities.
- Define success plans for at-risk customers and execute them in collaboration with a functional team.
- Act as the voice of the customer internally to advocate for customers’ needs.
- Leverage internal tools, including Gainsight, to archive customer activity and other key data points.
- Identify and communicate areas for improvement in customer experience including both product and process.
Requirements:
- 15+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles.
- Strong consulting and project management skills with proven results working as a trusted advisor to drive business value for customers.
- Excellent written and verbal communication skills.
- Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company working with large enterprise customers highly desired.
- Strong knowledge of cloud architecture (AWS, Azure, GCP) as well as on-premises IT landscape
- Solid understanding of concepts and the development of security roles within organizations
- Practical experience with enterprise Directory services (Active Directory, LDAP, Azure etc.) including support and security operations.
- Fundamental technological knowledge of networking environments
- Experience installing and supporting enterprise software on Windows and UNIX platforms.
- Prior experience with CyberArk Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions -especially in the IAM and SIEM space.
- Up to 25% travel
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Enterprise Customer Success Manager - East Coast at Cyberark is
19th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Newton, Massachusetts
] applicants. .
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