Full-Time Escalation Engineer, Performance

Escalation Engineer, Performance

As part of our rapid growth, we are seeking an Escalation Engineer to join our team!

At Axonius, we are passionate about building software that solves problems. We count on our technical teams to empower users with a rich feature set, high availability, and stellar performance.

We are currently seeking experienced engineers to deliver insights from massive-scale data in real-time.

In this role, you will serve as an escalation point, providing rapid response to emerging issues.

Responsibilities:

• Rapid triage, analysis, and response of complex system and/or software related issues (outages, performance issues, business blockers).
• Triage information from multiple sources to spot and respond to trending issues.
• Immediately join calls with customer IT teams, providing solutions and analysis for high-urgency issues.
• Use proactive tools to respond to and resolve priority issues.
• Evaluate performance issues and make resource adjustments.
• Gather and analyze metrics to assist in performance tuning and fault finding.
• Provide performance training and updates to relevant teams.
• Occasionally cover outages outside normal working hours.

Requirements:

• 5+ years of senior-level experience in a customer-facing role supporting enterprise software.
• 5+ years of professional experience working with Linux.
• 2+ years of professional experience working with MongoDB.
• Experience with monitoring technologies (Grafana, Prometheus, APM) is preferred.
• Experience with Redis and Celery is preferred.
• 2+ years of programming experience (structured and OO) with high-level languages (Python, Java, C/C++, Ruby, JavaScript).
• A proactive approach to spotting problems and performance bottlenecks.

Benefits:

• Remote-first culture.
• Great people.
• Career growth opportunities (mentorship, learning stipend, courses).
• Competitive compensation.
• Stock options.

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