Full-Time ETM Customer Support Engineer
Arista Networks is hiring a remote Full-Time ETM Customer Support Engineer. The career level for this job opening is Experienced and is accepting Nashua, NH based applicants remotely. Read complete job description before applying.
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Arista Networks
Job Title
ETM Customer Support Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Nashua, NH
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Job Details
We are seeking a skilled Technical Support Engineer to join our ETM team.
The ideal candidate will have 2-4 years of experience in technical support or a similar role, with a strong understanding of networking fundamentals.
Responsibilities:
- Troubleshooting and resolving customer issues related to firewall configurations, security policies, and network security.
- Working closely with customers and internal teams.
- Providing technical support and troubleshooting for customers.
- Analyzing and diagnosing problems with network protocols (DNS, DHCP, SMTP, TCP/IP, etc.).
- Assisting with SSL inspection and other network security measures.
- Collaborating with internal teams to escalate and resolve complex issues.
- Staying up-to-date with the latest networking technologies and security trends.
- Configuring/troubleshooting of Port Forwarding, NAT.
- Configuring/troubleshooting LAN, WAN, VLAN.
- Receiving live calls from customers, troubleshooting network issues in real time, and providing effective solutions.
Qualifications:
- 2-4 years of experience in technical support, IT support, or networking roles.
- Strong understanding of firewall security policies, rule sets, VLANs, NAT, and port forwarding.
- Experience troubleshooting SSL inspection, IPS, and advanced firewall features.
- Familiarity with network security protocols and threat mitigation strategies.
- Hands-on experience with DNS, DHCP, SMTP, TCP/IP, and VPN configurations.
- Excellent problem-solving, communication, and customer support skills.
- Ability to work in a fast-paced environment, handle live calls, and resolve issues efficiently.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Strong decision-making and analytical abilities.
Preferred Qualifications:
- Experience with packet analysis tools
- Experience with CLI
- Familiarity with next-generation firewall (NGFW) features
- Previous experience in a customer-facing technical role
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time ETM Customer Support Engineer at Arista Networks is
10th of April 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Nashua, NH
] applicants. .
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