Full-Time Federal Deployment Manager

• Supporting public sector customers with how to leverage ILI data to support cyber operations
• Helping users assess the national or global impact of a consequential vulnerability using the Cortex product suite
• Concise, precise, and accurate written and oral communications to various customer personas
• Identifying new user groups based on close observation of the customer environment
• Identifying potential feature enhancements for discussion with our product team
• Troubleshooting a potential bug with our engineering team so that they can reproduce it and apply a fix
• Collaborating with other functions such as our Product Management, Cyber Research Engineering, Sales, and Marketing teams

• We seek individuals who take responsibility, balance optimism with realism, and foster a culture of high performance
• We expect Deployment Managers to lead an engagement from start to finish with the customer and other teams at Palo Alto Networks - This will entail developing the technical path for success, identifying product and engineering needs, and validating the engagement outcome with the customer

• Work shoulder-to-shoulder with customers to understand their unique mission challenges
• Serve as the Customer-Facing Technical Product Expert - Act as the main point of contact for our Xpanse product set
• Understand and support interconnected mission threads between large federal organizations and the agencies that fall under their jurisdiction
• Retain the business of our customers via contract renewals in partnership with Sales and identify opportunities to expand the scope of our engagements

• 5+ years experience in technical client delivery and engagement and/or technical intelligence analysis
• Understanding the cyber threat landscape, including attack tools, tactics, and techniques such as those outlined in MITRE ATT&CK framework
• High-level understanding of computer networks, protocols, and how the Internet works
• Knowledge of federal organizations and functions
• Ability to systematically analyze challenges towards clearly articulated end goals, like optimizing product adoption
• Strong oral communication, including presentation skills, and poise

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