Contractor Finance Support PTP & OTC with Italian

• Handle inbound calls and emails from vendors, customers, and affiliate finance teams across EMEA relating to AP and AR queries
• Provide accurate information and guidance on invoice processing, payments, billing issues, credit notes, remittances, and account reconciliations
• Log, triage, and resolve queries within agreed SLAs with a focus on excellent customer service at all times
• Ensure customer interactions are logged and tracked using the case management system (e.g. PEGA)
• Liaise with the London SSC finance teams (PTP, OTC) to resolve transactional issues and close out queries
• Assist in tracking recurring issues to support continuous improvement efforts and root cause analysis
• Maintain up-to-date knowledge of client policies, process changes, and finance system updates
• Support knowledge base creation and FAQs in local languages
• Collaborate with peers across shifts and languages to ensure consistent service across the region

• Advanced language skills in Italian & English
• Experience in a customer service or contact center environment, ideally within a finance/BPO setting
• Excellent verbal and written communication skills in both languages
• Basic understanding of Accounts Payable and/or Accounts Receivable processes
• Customer-focused with the ability to manage difficult or sensitive situations professionally
• Experience using ERP systems (e.g. SAP, Oracle, or similar) is a plus
• Experience working with ticketing systems or case management platforms
• Strong organizational skills, with the ability to multitask in a fast-paced environment
• A team player with a proactive, solution-oriented approach

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