Full-Time First Level IT Support (Remote)

Responsibilities:

• Assist the client with first level support
• Provide support for computer systems in case of hardware and software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebookdocking stations) as well as support for local network printer systems
• Receive materials and spare parts, inventory, prepare for installation, install, and ensurefeedback to customers
• Always demonstrate excellent customer service

Technical/Business Skills:

• Good technical knowledge of workplace environment and end-user services: Windows environment, O365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
• Monitoring and reporting of the production environment (dashboards, KPIs)
• Monitoring and improvement of procedures and documentation
• Basic knowledge of Apple environment (iPhone)
• Incident and request processing (ITIL – ticket tracking)
• IT Support experience in a large enterprise environment (+ 400 users)

Essential experience/skills:

• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
• Motivation and real desire to improve and learn
• Organized, able to work independently, pragmatic, and hands-on approach
• Spoken languages: English (fluent) Dutch (fluent) AND French ( fluent)

Location: based in Belgium, remote

Workload: 5 days per week

All our positions are open to people with disabilities

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