Full-Time Salesforce Support Engineer N2
SQLI is hiring a remote Full-Time Salesforce Support Engineer N2. The career level for this job opening is Experienced and is accepting Rabat, Bahamas based applicants remotely. Read complete job description before applying.
SQLI
Job Title
Salesforce Support Engineer N2
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Rabat, Bahamas
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Job Details
We are seeking an experienced Salesforce Support Engineer to manage, maintain, and optimize a complex environment, ensuring a high-level user experience.
Your missions:
- Manage level 2 incident tickets on Salesforce (analysis, diagnosis, resolution, or escalation to level 3).
- Ensure follow-up of critical incidents and communicate proactively with end users.
- Perform application maintenance activities and recurring checks on the Salesforce environment.
- Document procedures and contribute to continuous improvement actions.
- Collaborate closely with development, operations, and business teams.
Requirements:
- Bac+5 in computer science or equivalent.
- Minimum 2 years of experience in a similar role (application support, operations, MCO…), obligatory on Salesforce.
- Fluent English, both oral and written.
- Analytical mind, attention to detail, and strong customer orientation.
Technical skills:
- Solid mastery of Salesforce (Administration, incident management, configuration).
- Good knowledge of SQL databases.
- Familiarity with Linux environments.
- Knowledge of monitoring tools.
- Experience with ticketing tools: Jira, ServiceNow.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Salesforce Support Engineer N2 at SQLI is
2nd of January 2026
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Rabat, Bahamas
] applicants. .
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