Full-Time Fraud & Risk Senior Manager

About the role: We are looking for a Fraud & Risk Senior Manager to drive the transformation of our Fraud & Risk function with a forward-thinking end to end fraud strategy that balances risk management and business growth. In this role, you will lead a team dedicated to overseeing merchant onboarding, transaction monitoring, chargebacks, disputes, and broader business risk.

What your day to day will look like:

1. Fraud & Risk Strategy & Automation: Develop and implement a fraud prevention framework balancing risk reduction with business growth, using tools to enhance accuracy, reduce manual work, and scale risk management.
2. Team Management & cross-functional collaboration: Lead a geographically dispersed team, working closely with CX, Product, and other departments to enhance fraud prevention, manage disputes, and improve risk resilience.
3. Merchant & Business Risk Oversight: Monitor and assess risks associated with merchants (fraud, KYC compliance, chargebacks/disputes, financial viability) to reduce exposure, championing a seamless and trustworthy experience for legitimate customers.
4. Onboarding & KYC Compliance: Establish and refine processes ensuring robust due diligence during merchant onboarding, reducing the risk of fraudulent activity. Balancing automation vs manual in a risk environment.
5. Transaction, Payments Risk & Dispute Management: Oversee fraud detection across payment flows, ensuring timely resolutions, minimizing financial loss, and staying ahead of emerging threats.
6. Incident Response & Crisis Management: Lead fraud investigations, manage escalations, and drive corrective actions. Acting as the senior point of escalation for high-risk incidents.
7. Resource, Improvement & Reporting: Secure leadership buy-in for adequate resourcing. Leverage data-driven insights to strengthen fraud controls, identify emerging risks, and establish KPIs for fraud losses and chargebacks, with regular reporting to leadership.

What is the last date for applying to the job?

Which countries are accepted for this remote job?