Contractor Freelance Interview Host - Multilingual (Remote)

Business Unit Mission: M3 manages thousands of online interviews and developed QualStage in response to increasing market demands for remote qualitative research. This solution is easy-to-use and secure.

We are looking for a Qualitative Interview Host to assist the Market Research Project Management team.

Essential Duties and Responsibilities:

• Be a point of contact for technical platform issues.
• Assess technical support level of user.
• Prepare respondents in advance for interviews.
• Facilitate start of interviews and provide troubleshooting.
• Support moderator and interpreter trainings.
• Triage and communicate issues to the QualStage Product Owner and Engineering team.
• Document technical issues and resolutions.
• Stay up-to-date on product features and enhancements.

Education and Training Required: Bachelor’s degree or equivalent preferred. Multilingual in at least ONE of the following languages: French, German, Italian, Spanish, Portuguese, Chinese

Minimum Experience: Experience supporting customers with Qualitative online platforms preferred.

Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices. Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

• Ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills.
• Able to communicate technical steps in a friendly and simplistic manner.
• Well-developed analytical and problem-solving skills.
• Self-motivated with exceptional time management and organizational skills.

What is the last date for applying to the job?

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