Contractor Freelance Interview Host - Multilingual (Remote)
M3USA is hiring a remote Contractor Freelance Interview Host - Multilingual (Remote). The career level for this job opening is Experienced and is accepting Manila, Philippines based applicants remotely. Read complete job description before applying.
M3USA
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Business Unit Mission: M3 manages online interviews and developed QualStage in response to market demands for remote qualitative research. They seek a Qualitative Interview Host to assist the Market Research Project Management team, ensuring projects complete on time and meet client expectations.
Essential Duties and Responsibilities:
- Be a point of contact for technical platform issues.
- Assess technical support level of user.
- Prepare respondents to join scheduled interviews.
- Facilitate start of interviews and provide troubleshooting.
- Support moderator and interpreter trainings.
- Triage and communicate issues to the Product Owner and Engineering team.
- Document technical issues and resolutions.
- Stay up-to-date on product features and provide technical guidance.
Education and Training Required: Bachelor’s degree or equivalent work experience preferred.
Minimum Experience: Experience supporting customers with Qualitative online platforms preferred.
Knowledge, Skill, Ability:
- Ability to work in a team environment.
- Exceptional written and verbal communication skills.
- Excellent interpersonal skills.
- Able to communicate technical steps in a friendly manner.
- Well-developed analytical and problem-solving skills.
- Self-motivated with time management and organizational skills.
Multilingual in at least ONE of the following languages: French, German, Italian, Spanish, Portuguese, Chinese