Full-Time Front Office Supervisor

Front Desk Agent

General Purpose: The Front Desk Agent is the face and voice of 21c, providing a superior guest experience. They handle all aspects of the guest experience, including welcoming guests, checking guests in and out, and coordinating guest experience prior to arrival.

Specific Responsibilities:

• Responds professionally and courteously to guests.
• Provides accurate and timely information and services.
• Responds to inquiries about reservations, hotel information, and guest concerns.
• Completes check-in procedures for arriving guests.
• Facilitates guest departure (check-out).
• Calculates and posts monies, receipts, and guest accounts.
• Answers inquiries and accepts reservations (in person and by phone).
• Maintains good customer relations.
• Accepts incoming calls, assists outgoing calls, schedules, and pages guests.
• Controls cash transactions and maintains personal bank accounts.
• Maintains a friendly and courteous demeanor.
• Processes guest mail, messages, and faxes.
• Provides information and processes gift shop sales.
• Relays art exhibition information to guests.
• Contributes to and maintains information sources.
• Provides assistance to other employees and departments.
• Performs other duties as assigned.

Requirements:

• High School Diploma or equivalent
• Experience dealing directly with the public
• Knowledge of basic customer service skills
• Proficient in English
• Understanding of verbal/written instructions
• Ability to multitask
• Excellent communication skills (verbal and written)
• Ability to use tact and understanding
• Highly organized and detail-oriented
• Proficient in cash handling procedures and computerized cash register systems

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