Full-Time Global Customer Experience Specialist

Red Wing Shoe Company is hiring a remote Full-Time Global Customer Experience Specialist. The career level for this job opening is Experienced and is accepting Houston, TX based applicants remotely. Read complete job description before applying.

Red Wing Shoe Company

Job Title

Global Customer Experience Specialist

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

Houston, TX

Job Details

Please NoteApplication review for this role will begin January 2, 2025.Bilingual English/Spanish Required (Written & Verbal)Export Compliance Experience RequiredWill be required to be in Red Wing, MN for 1-2 weeks for initial onboarding.

In this role, you will deliver exceptional customer service to a diverse range of customers, both domestic and international. You will manage all aspects of customer accounts, primarily focusing on order processing, scheduling, purchasing, warehousing, and transportation.

You will address customer inquiries about products and participation in Red Wing for Business, as well as work closely with the Sales team to set up and manage customer accounts and programs.

What you would do in a typical day:

  1. Deliver Exceptional Service: Provide friendly, timely, and knowledgeable support that exceeds customer expectations
  2. Order Management: Oversee international and domestic orders by:
    • Processing and tracking orders, determining delivery dates, and communicating status to customers.
    • Scheduling shipments and addressing issues with firm or planned orders.
    • Preparing quotes, coordinating special requirements (e.g., invoicing, packaging, transportation), and establishing customer master instructions.
    • Resolving pricing discrepancies, monitoring account status, and ensuring compliance with import/export regulations and shipping documentation.
  • Problem Solving: Identify customer needs and provide tailored solutions aligned with their requirements and program goals.
  • Account Support: Collaborate with the Sales team to manage account setup, program changes, issue resolution, and customer communications to drive growth and satisfaction. Work with Global Sales and Service teams to maintain seamless service for international customers.
  • 3rd Party Coordination: Manage Red Wing for Business Advantage Account changes with external partners, ensuring system accuracy and resolving disputes.
  • Minimum Education & Experience:Bachelor’s degree (B.A.) and two years related experience/training; or equivalent combination of education and experience. Experience should be in customer service and/or export compliance.

    What We're Looking For:

    • Bilingual English/Spanish (Oral & Written)
    • Customer service driven
    • Strong written and oral communication skills, with the ability to actively listen and connect with others.
    • Comfortable using tools like Microsoft Word, Excel, Outlook, Internet, Salesforce and ERP systems.
    • Accurate and fast data entry skills (10-key proficiency is a plus!)
    • Ability to switch between different software applications smoothly.
    • Ability to work independently and in a team environment.
    • Must be able to relate to all different types of people from different cultures and backgrounds. Must establish trust between customers and the company.

    FAQs

    What is the last date for applying to the job?

    The deadline to apply for Full-Time Global Customer Experience Specialist at Red Wing Shoe Company is 15th of January 2025 . We consider jobs older than one month to have expired.

    Which countries are accepted for this remote job?

    This job accepts [ Houston, TX ] applicants. .

    Related Jobs You May Like

    Assistant Manager (05781)

    Savannah, GA
    1 day ago
    Communication
    Customer Service
    Problem Solving
    Domino's
    Full-Time
    Manager

    Delivery Driver

    Keansburg, NJ
    1 day ago
    Communication
    Customer Service
    Driving
    Domino's
    Full-Time
    Entry Level

    Delivery Driver (07692) 5030 W McDowell

    Phoenix, AZ
    1 day ago
    Customer Service
    Driving
    Food Preparation
    Domino's
    Full-Time
    Entry Level

    Assistant CX Manager

    USA
    2 days ago
    Communication
    Customer Service
    Performance Management
    Proper Cloth
    Full-Time
    Manager

    Customer Experience Operations Manager

    USA, Canada
    2 days ago
    Customer Experience
    Customer Journey Mapping
    Data Analysis
    DNSfilter
    Full-Time
    Manager
    YEAR $115000 - $130000

    Delivery Driver-(05632)- East White Street

    Rock Hill, SC
    2 days ago
    Communication
    Customer Service
    Driving
    Domino's
    Full-Time
    Entry Level
    HOUR $20 - $50000

    Assistant Manager (05549)

    Boone, NC
    2 days ago
    Customer Service
    Leadership
    Restaurant Experience
    Domino's
    Full-Time
    Entry Level
    HOUR $15 - $18

    Domino's Pizza Delivery Driver

    Rock Hill, SC
    2 days ago
    Communication
    Customer Service
    Driving
    Domino's
    Full-Time
    Entry Level
    HOUR $20 - $50000

    Assistant Manager (08817)

    Charlotte, NC
    2 days ago
    Customer Service
    Leadership
    Problem-solving
    Domino's
    Full-Time
    Experienced

    Assistant Manager (08917)

    Waxhaw, NC
    2 days ago
    Customer Service
    Financial Acumen
    Problem-solving
    Domino's
    Full-Time
    Manager

    Assistant Manager - Domino's

    Boone, NC
    2 days ago
    Customer Service
    Leadership
    Problem Solving
    Domino's
    Full-Time
    Experienced
    HOUR $15 - $18

    Senior Manager, Customer Success

    San Diego, CA,Orlando, FL,Montreal, Canada,Amsterdam,Sydney
    3 days ago
    Customer Relationship Management
    Customer Satisfaction
    ServiceNow Products
    ServiceNow
    Full-Time
    Senior Manager
    YEAR $163000 - $254650

    Looking for a specific job?