Full-Time Global Customer Experience Specialist

Please NoteApplication review for this role will begin January 2, 2025.Bilingual English/Spanish Required (Written & Verbal)Export Compliance Experience RequiredWill be required to be in Red Wing, MN for 1-2 weeks for initial onboarding.

In this role, you will deliver exceptional customer service to a diverse range of customers, both domestic and international. You will manage all aspects of customer accounts, primarily focusing on order processing, scheduling, purchasing, warehousing, and transportation.

You will address customer inquiries about products and participation in Red Wing for Business, as well as work closely with the Sales team to set up and manage customer accounts and programs.

What you would do in a typical day:

1. Deliver Exceptional Service: Provide friendly, timely, and knowledgeable support that exceeds customer expectations
2. Order Management: Oversee international and domestic orders by:
• Processing and tracking orders, determining delivery dates, and communicating status to customers.
• Scheduling shipments and addressing issues with firm or planned orders.
• Preparing quotes, coordinating special requirements (e.g., invoicing, packaging, transportation), and establishing customer master instructions.
• Resolving pricing discrepancies, monitoring account status, and ensuring compliance with import/export regulations and shipping documentation.

Minimum Education & Experience:Bachelor’s degree (B.A.) and two years related experience/training; or equivalent combination of education and experience. Experience should be in customer service and/or export compliance.

What We're Looking For:

• Bilingual English/Spanish (Oral & Written)
• Customer service driven
• Strong written and oral communication skills, with the ability to actively listen and connect with others.
• Comfortable using tools like Microsoft Word, Excel, Outlook, Internet, Salesforce and ERP systems.
• Accurate and fast data entry skills (10-key proficiency is a plus!)
• Ability to switch between different software applications smoothly.
• Ability to work independently and in a team environment.
• Must be able to relate to all different types of people from different cultures and backgrounds. Must establish trust between customers and the company.

What is the last date for applying to the job?

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