Full-Time Global Customer Experience Specialist - Latin America

Application review for this role will begin January 2, 2025.

Bilingual English/Spanish Required (Written & Verbal)

Export Compliance Experience Required

Will be required to be in Red Wing, MN for 1-2 weeks for initial onboarding.

In this role, you will deliver exceptional customer service to a diverse range of customers, both domestic and international. You will manage all aspects of customer accounts, focusing on order processing, scheduling, purchasing, warehousing, and transportation.

You will address customer inquiries about products and participation in Red Wing for Business, and work closely with the Sales team to set up and manage customer accounts and programs.

What you would do in a typical day:

1. Deliver Exceptional Service: Provide friendly, timely, and knowledgeable support that exceeds customer expectations.
2. Order Management: Oversee international and domestic orders by:
• Processing and tracking orders, determining delivery dates, and communicating status to customers.
• Scheduling shipments and addressing issues with firm or planned orders.
• Preparing quotes, coordinating special requirements (e.g., invoicing, packaging, transportation), and establishing customer master instructions.
• Resolving pricing discrepancies, monitoring account status, and ensuring compliance with import/export regulations and shipping documentation.
3. Problem Solving: Identify customer needs and provide tailored solutions aligned with their requirements and program goals.
4. Account Support: Collaborate with the Sales team to manage account setup, program changes, issue resolution, and customer communications to drive growth and satisfaction. Work with Global Sales and Service teams to maintain seamless service for international customers.
5. 3rd Party Coordination: Manage Red Wing for Business Advantage Account changes with external partners, ensuring system accuracy and resolving disputes.

Minimum Education & Experience: Bachelor’s degree (B.A.) and two years related experience/training; or equivalent combination of education and experience. Experience should be in customer service and/or export compliance.

What We're Looking For:

• Bilingual English/Spanish (Oral & Written)
• Customer service driven
• Strong written and oral communication skills, with the ability to actively listen and connect with others.
• Comfortable using tools like Microsoft Word, Excel, Outlook, Internet, Salesforce and ERP systems.
• Accurate and fast data entry skills (10-key proficiency is a plus!)
• Ability to switch between different software applications smoothly.
• Ability to work independently and in a team environment.
• Must be able to relate to all different types of people from different cultures and backgrounds. Must establish trust between customers and the company.

What is the last date for applying to the job?

Which countries are accepted for this remote job?