Full-Time Google Workspace Customer Engineer

1. Pre-Sales Engineering & New Business Development (approximately 50%)
   • Partner with Account Executives as the lead technical resource in a pre-sales capacity for prospective clients.
   • Lead technical discovery calls to understand customer pain points, requirements, and business objectives.
   • Architect and present custom, value-driven solutions leveraging the Google Workspace portfolio
   • Deliver compelling and tailored product demonstrations.
   • Scope complex professional services engagements and create detailed Statements of Work (SOWs).
   • Confidently address technical objections, security concerns, and competitive differentiation.
   • Respond to technical sections of RFIs/RFPs.
2. Existing Client Retention & Growth (approximately 25%)
   • Serve as the primary technical trusted advisor for a portfolio of key enterprise accounts.
   • In partnership with the Account Manager, build and maintain strong, long-term relationships with IT leadership and key stakeholders.
   • Conduct regular technical advisory and strategic business reviews to ensure customers are maximizing their investment.
   • Proactively identify and develop upsell and cross-sell opportunities.
   • Keep clients informed of the Google Workspace product roadmap and new feature releases.
3. Customer Training & Enablement (approximately 25%)
   • Design and deliver engaging and effective training sessions for both technical administrators and end-users.
   • Develop scalable enablement resources, including best practice guides, webinars, and technical documentation to drive product adoption.
   • Act as a change management champion, helping customers navigate the transition to Google Workspace and foster a collaborative culture.
   • Provide post-deployment support and guidance to ensure long-term customer satisfaction and retention.

• 5+ years of hands-on experience as a Google Workspace Administrator or Customer Engineer.
• Deep expertise in the administration, architecture, and security of the entire Google Workspace suite.
• 4+ years of experience in a client-facing, pre-sales engineering, or technical consulting role. Strong emphasis on sales engineering and experience with Enterprise level clients.
• Proven track record of participating in the sales cycle and successfully closing enterprise-level Google Workspace software resale and professional services deals.
• Exceptional presentation and communication skills.
• Strong business acumen.
• Experience delivering technical training.
• Self-motivated, proactive, and able to manage multiple projects and priorities simultaneously.
• Ability to travel to client meetings, conferences, and company gatherings approximately 10% of your time.
• Must be legally authorized to work in the United States for any employer without sponsorship.

• Google Cloud Workspace Administrator Certification.
• Experience with cloud-to-cloud migration tools.
• Proficiency with scripting for Google Workspace automation.
• Strong understanding of related technologies, including Identity and Access Management (Okta, Azure AD), DNS, and enterprise networking concepts.
• Experience with MDM/EMM platforms (e.g., Microsoft Intune, Jamf).

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