Full-Time Government Badging & Credentialing Specialist

Salary Range: $37,500-$44,600 (depending on experience).

Duties and Responsibilities:

• Enrollment Process Management: Schedule appointments and/or service walk-ins for PIV Card Activations, Enrollments, Certificate Updates and PIN Resets. Answer phone calls/email inquiries for PIV credentials and access control.
• Coordinate and conduct enrollment process, verifying applicant identity and collecting required documentation.
• Manage appointments efficiently and accurately.
• Documentation and Data Collection: Accurately collect personal information, biometric data, and necessary details.
• Ensure documents and forms are completed correctly.
• Verification and Authentication: Verify authenticity of documents to prevent fraudulent attempts. Use approved verification methods.
• Data Security and Privacy: Handle sensitive information with discretion, adhering to data protection regulations and security protocols.
• Maintain security and integrity of collected data.
• Communication: Clearly communicate with applicants, explaining process and required documents.
• Provide excellent customer service and address questions/concerns.
• Manage customer concerns calmly and professionally.
• Recordkeeping: Maintain accurate records of the enrollment process, including applicant information, enrollment date, and any issues.
• Prepare and maintain spreadsheets tracking applicants, contractors, and federal employee files.
• Compliance and Training: Stay updated on policies, regulations, and procedures.
• Participate in training to enhance knowledge of processes, data security and customer service.

Required Competencies:

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures.
• Prior experience in similar roles, customer service, or administrative positions is beneficial.
• Strong attention to detail and organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information.

Education: High School diploma or GED.

Physical Requirements: Sedentary work, with occasional stair climbing, standing/walking and lifting (25-30 lbs). Typing for most of the day.

Clearance Requirement: US Citizenship required. Active Public Trust/MBI clearance or ability to obtain one.

Disclaimer: Part of a pipeline recruitment process. Position may not be immediately available but will open in the near future.

Additional Information:

• Employment Type: Full-time
• Citizenship: US required
• Clearance: Public Trust/MBI required or ability to obtain

Citizant is an Equal Opportunity Employer.

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