Contractor Information Developer (Technical Writer)

ELEKS Information Development Office is seeking an Information Developer (Technical Writer) in Ukraine, Poland, and Croatia.

About Project: The project involves revamping digital tools for a multinational British-American firm specializing in professional services and risk mitigation. The goal is to enhance user experience, streamline business portfolio development, and improve risk management strategies.

Requirements:

• More than 2 years in the Information Development/Technical Communication/Technical Writing field
• Advanced or Proficiency in English
• Portfolio of documentation samples or ability to perform a practical test task
• Extensive experience with various user-facing deliverables: user manuals, help systems, video tutorials, etc.
• Extensive experience with MadCap Flare or ATCS
• Experience creating documentation using MS Word, including template creation from scratch
• Experience starting documentation projects from scratch
• Outstanding communication and presentation skills
• Initiative and proactive approach

Responsibilities:

• Understand product requirements and publication needs with minimal supervision.
• Identify client's writing style and produce technical documentation adhering to publication standards (Microsoft, Apple, Chicago) with minimal supervision.
• Estimate documentation efforts and agree on task deadlines with the Project Manager or Head of IDO.
• Communicate the status of documentation tasks to ensure timely delivery.
• Interview subject matter experts for project details.
• Create documentation templates for various outputs.
• Write and edit interface and procedural documentation (user guides, installation guides, quick-reference guides, release notes, system configuration guides, help systems).
• Create various types of video documentation under supervision.
• Implement and support single-sourcing, structured authoring, and minimalism.
• Create documentation interactivity elements (index, hyperlinks, related topics, etc.).
• Create context-sensitive help systems and collaborate with the development team.
• Conduct peer reviews to ensure documentation consistency and adherence to style guides.
• Translate technical texts requiring minimal review and editing.
• Perform basic troubleshooting of document outputs and formatting using HTML, XML, and CSS.
• Participate in competence development events.
• Potentially coach and mentor junior staff.

What is the last date for applying to the job?

Which countries are accepted for this remote job?